Bombing highlights managers' need for crisis-management plans

04/23/2013 | Harvard Business Review online

When a crisis or tragedy occurs, that's the time for leaders to help those around them make sense of and cope with the situation, write Eric McNulty, Leonard Marcus and Barry Dorn. Notice how those around you have been affected and make a point of connecting with and supporting everyone you meet. "It is your opportunity to help others realize their strength and find hope in the darkness," they write.

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