Luxury hotels use technology to enhance hospitality

04/23/2013 | New York Times (tiered subscription model), The

Guests can order drinks via touchscreens -- and just about anything else. "Hotels are transforming service into a digital concept," said David-Michel Davies, president of the Webby Media Group. Hotels are not just automating processes, but they are using technology and social media to award discounts and other perks, boosting the hospitality experience.

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New York Times (tiered subscription model), The

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