How to turn your frontline workers into your top innovators

04/24/2012 | Harvard Business Review online

Not all innovation happens in laboratories and research departments, Jeffrey F. Rayport writes. There's also "demand-side innovation" in which frontline, customer-facing workers come up with creative, improvised ways to improve the service they deliver. "At a time when it's become difficult to differentiate just about any product or service for long, this type of innovation is more important than ever," Rayport writes.

View Full Article in:

Harvard Business Review online

Published in Briefs:

SmartBrief Job Listings for Business

Job Title Company Location
Director, Workforce
AIA
Arlington, VA
Administrative Management Specialist
Smithsonian Institute
Washington, DC
Manager, Human Resources
L'OREAL USA
Florence, KY
Generalist - Human Resources
Marriott Hotels Resorts
Brooklyn, NY
Admissions - Assistant Director
The Art Institutes
Novi, MI