Bosses should aim to deliver bad news with dignity, argues John Baldoni. That means starting by affirming your workers' value, rather than coming out swinging from the get-go. "Too often managers open with the tough stuff, and when they do they cause the other person to go into a defensive posture -- or shut down as psychologists say -- and hear nothing else," he writes.
Treat your workers with dignity, even if you've got bad news for them
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