Treat your workers with dignity, even if you've got bad news for them

04/28/2013 | SmartBrief/SmartBlog on Leadership

Bosses should aim to deliver bad news with dignity, argues John Baldoni. That means starting by affirming your workers' value, rather than coming out swinging from the get-go. "Too often managers open with the tough stuff, and when they do they cause the other person to go into a defensive posture -- or shut down as psychologists say -- and hear nothing else," he writes.

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