BofA's Bessant wants to take mystery out of technology

04/29/2013 | AmericanBanker.com (free registration)

Using the term "Big Data" can turn people off and "creates a black box or a mystery around" important information, says Catherine Bessant, head of global technology and operations for Bank of America. She discusses how Bank of America is testing and embracing new technology to meet its strategic needs. For example, the bank used data to determine the demand for a new type of ATM.

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