Storm stories: Digital first responders share lessons from Sandy

04/30/2013 | FastCoExist

New York City's digital first responders are telling their stories six months after Superstorm Sandy, and they show the gap between social media networks such as Twitter and the technological capabilities of 9-1-1 systems to handle such data. New York Fire Department social media manager Emily Rahimi said tweets seeking emergency help were coming in, she was unable to relay them to the FDNY dispatch system, so she urged people to call 9-1-1 the old-fashioned way. When people began losing phone service and could only use Twitter, she began relaying information about their situations to dispatchers herself.

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