What to do when clients won't stick to your schedule

WebSan Solutions, a 15-employee company that provides accounting and planning software, has run into trouble when clients don't adhere to the schedules they have agreed to in their contracts. When clients don't hold up their end of the bargain, training can drag on, causing cost overruns and delaying other projects. Experts say WebSan should address the problem by talking to the leadership teams of its client companies and taking the time to examine what went wrong when projects aren't completed on time.

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Vice President, HEDIS & Performance Outcomes
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Dayton, OH