Consumers give social brands the cold shoulder

05/3/2013 | SmartCompany.com.au (Australia)

One consumer in 25 uses social media to connect with companies, according to the Optus Future of Business Report. Two-thirds of consumers said they liked to speak to someone from a business directly, and 44% said they felt they received better service and support when they used traditional means of making contact.

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SmartCompany.com.au (Australia)

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