Comcast is still bullish on the triple play

05/7/2013 | Multichannel News (subscription required)

Comcast remains committed to its triple-play package, despite tallying its first increase in video customer losses in nine quarters. Comcast in the first quarter lost 60,000 video customers, compared with a loss of 37,000 in the same period in 2012. About 4 in 10 Comcast customers subscribe to a triple-play offering. "It's pretty clear those customers have higher satisfaction, lower churn and the best customer lifetime value. We're going to continue to focus on customer lifetime value," said Michael Angelakis, Comcast's vice chairman and chief financial officer.

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