Thoughtful employees get customers talking

05/7/2013 | ClickZ

Companies that empower employees to go the extra mile in customer service are the most likely to get customers talking, says Help a Reporter Out founder Peter Shankman. He cites an example of a hotel he stayed at in Dubai, United Arab Emirates, where a maid noticed he was running low on toothpaste and left him a new one she had bought along with a note. He posted a photo of the toothpaste to social media, and the hotel is now tracking reservations driven by the photo, he writes.

View Full Article in:

ClickZ

Published in Brief:

SmartBrief Job Listings for Media

Job Title Company Location
Director, Industry Initiatives (Digital Video and AdvancedTV)
Interactive Advertising Bureau
New York, NY
Digital Ad Operations Specialist
Crain Communications
Nationwide, SL_Nationwide
Senior Manager, Marketing
IAB
New York, NY
Sr. Product Marketing Manager
TRUSTe
San Francisco, CA