Report: NYC's 9-1-1 system isn't ready for a major crisis

A consultant's report on New York City's new 9-1-1 system found that police and fire departments do not collaborate well enough to handle the increase in 9-1-1 calls that would come with a major crisis. The report also said dispatchers are not consistent in their handling of calls and that the problems could affect response times.

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Report Lists Many Flaws in Handling of 911 Calls - New York Times (tiered subscription model), The

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