AHIP calls for robust navigator training

05/10/2013 | Modern Healthcare (subscription required)

Comments on a CMS proposed rule show widespread concern about the role of exchange navigators and related standards. In comments, AHIP stressed the need for expert navigators, saying "the importance of robust training of navigators and non-navigators cannot be overstated" and emphasizing the need for training materials to be evaluated "to ensure that necessary information is being communicated to consumers."

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