Eighty-five percent of workers lose about 18 hours a month as a result of IT problems, research by Forrester Consulting finds. At stake for businesses is a loss of $337 to $1,666 per employee per month. Businesses can improve their IT functions and reduce losses, the study suggests, by defining technology users' needs, making sure their IT service desks are well trained and automating key processes and decisions.
3 ways to improve your tech functions
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