Commentary: Making authentic conversation with clients benefits agents

05/25/2011 | Travel Research Online

A smart travel agent pushes the conversation and makes it happen, Richard Earls writes. The outcome of every conversation may not be positive, but Earls encourages agents to speak to clients about their needs and travel ambitions because this helps agents to understand the clients. Earls also notes that the conversation should be personal and about the clients.

View Full Article in:

Travel Research Online

Published in Brief: