How to manage negative online comments about your business

06/8/2010 | USA Today

Businesses should be actively monitoring Twitter for discussions that mention them so they can quickly manage negative comments. Using Twitter as a customer-service tool can allow owners to solve problems quickly and build a good brand image, writes Steve Strauss. He also suggests setting up a Google Profile and creating appropriate Google Alerts to help track online comments.

View Full Article in:

USA Today

Published in Brief: