How to manage negative online comments about your business

06/8/2010 | USA Today

Businesses should be actively monitoring Twitter for discussions that mention them so they can quickly manage negative comments. Using Twitter as a customer-service tool can allow owners to solve problems quickly and build a good brand image, writes Steve Strauss. He also suggests setting up a Google Profile and creating appropriate Google Alerts to help track online comments.

View Full Article in:

USA Today

Published in Brief:

SmartBrief Job Listings for Business

Job Title Company Location
Human Resource Director
Salt Lake City, UT
Vice-President of Global Sales
Lindsay Corporation
Hartland, WI
Chief Operations Officer
Delta Community Supports
Blue Bell, PA
Manager, Technical Staffing
U.S. Cellular
Chicago, IL
Administrative Management Specialist
Smithsonian Institute
Washington, DC