Retail chains aim to compete in e-commerce

06/18/2010 | Los Angeles Times (tiered subscription model)

Retailers are finding new ways to highlight their online stores as they compete against pure-play Internet companies. Macy's has replaced cash registers with sophisticated computers that allow consumers to place online orders for merchandise that's out of stock, and J.C. Penney has added in-store kiosks that let shoppers jump online while shopping.

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