Index shows passenger satisfaction with airlines is heading south

06/21/2011 | MSNBC

The American Customer Satisfaction Index reports that fliers are unhappy with their experience. Airlines scored 65 out of a possible 100 points among fliers, and 61 among business travelers. "We're seeing customers experiencing overall costs going up, but the experience is not getting better. It's going to create a more disgruntled public," said David VanAmburg, the index's managing director.

View Full Article in:


Published in Brief:

SmartBrief Job Listings for Transportation

Job Title Company Location
Station Director
Airport Terminal Services
Las Vegas, NV
Senior Production Controller - Technical Operations
United Airlines
San Francisco, CA
Area General Manager
Aircraft Service International Group
Fort Lauderdale, FL
Engineer / Senior Engineer / Principal Engineer - Cabin Systems Project
United Airlines
Chicago, IL
Technical Writer - Subject Matter Expert in Maintenance
Allegiant Air
Las Vegas, NV