Using compassion to fix behavioral problems

06/21/2013 | Harvard Business Review online

To get a disruptive individual to fix his or her behavior, try discussing the issue with compassion, writes Allison Rimm. Inappropriate behavior is often the result of some type of personal suffering, so you should think about what could be causing the problem and try to help the person address the issue, Rimm writes. "When you approach others with genuine concern for their well-being, your standing in the organizational hierarchy is less of a barrier to a productive conversation," she writes.

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