Work with your customers to solve problems

06/27/2013 | Entrepreneur online

In this book excerpt, Philip Styrlund, CEO of The Summit Group, explains how he was able to salvage a vital account early in his career. He set up a whiteboard in his office and worked with key members of the customer company to identify problems that needed to be addressed. Within two months, the problems were solved, and the relationship was on much better terms.

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