Customer, employee education key to preventing fraud

07/19/2013 | BankInfoSecurity.com

Technology can help advance fraud prevention, but educating employees and customers is still the key to success, says Nancy Guglielmo, vice president of the fraud-reduction program for BITS, the technology policy division of The Financial Services Roundtable. "Technology is starting to catch up, but we still need to keep up with education," she said. "There's some room for improvement there."

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