Process of exchange shopping expected to improve over time

07/26/2013 | Washington Post (tiered subscription model), The

Developers have had to scale back ambitions as they work to get the Affordable Care Act health insurance marketplaces up and running by Oct. 1. Some processes that will eventually be automated will be manual when the exchanges first open, requiring consumers to call for assistance, says Paul Hencoski, leader of KPMG's government health practice.

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Washington Post (tiered subscription model), The

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