Airlines hope to find friendly skies in social media

07/29/2009 | NYTimes.com

Airlines are using social media to build stronger links with travelers as a means of forestalling complaints over services issues and responding to problems that gain wide circulation via Twitter, Facebook or YouTube. United Airlines, for example, chose to respond via Twitter to "United Breaks Guitars," a viral clip by a Canadian musician who claims the airline damaged his guitar, which has garnered more than 4.4 million hits.

View Full Article in:

NYTimes.com

Published in Brief:

SmartBrief Job Listings for Media

Job Title Company Location
Chief Revenue Officer
Chief Revenue Officer - NY, Denver or San Fran
New York, Denver or San Francisco, NY
Senior Manager, Advertising Technology Operations
Pandora Media, Inc.
Oakland, CA
Director, Operational Enablement and Excellence
Pandora Media, Inc.
Okaland, CA
Sales Director - ROBLOX (New York)
ROBLOX
NY
Programmatic Manager
A+E Networks
New York, NY