Why bosses should focus on their front-line workers

07/29/2013 | New York Times (tiered subscription model), The

Business battles are won and lost on the front lines, so that's where CEOs need to focus their attention, says Fred Hassan, chairman of Bausch & Lomb. If you can win over your company's front-line workers, you'll find the rest of your job gets a whole lot easier, Hassan explains. "If they start to see themselves as ambassadors as opposed to shop stewards, it totally changes the productivity of the whole organization," he says.

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New York Times (tiered subscription model), The

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