For most first- and business-class fliers, safety is the top priority, a recent study shows. "What we saw through this survey was really that premium travelers are looking for comfort and convenience, as well as safety," said Joe Bates, research director for the GBTA Foundation, which conducted the study. "You can have comfort through service that's being offered, that higher class of service (or) ... through entertainment options available to you." The foundation is the research branch of the Global Business Travel Association.
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