Study: P/C insurers' claims satisfaction held steady in Q2

08/22/2013 | PropertyCasualty360

Property/casualty insurers' overall customer satisfaction remained largely unchanged in the second quarter, at 832 on a scale of 1,000, but satisfaction among people who filed claims related to Hurricane Sandy decreased 20 points, according to a study by J.D. Power and Associates. "Property claims related to Superstorm Sandy were primarily for items damaged in the yard, and the settlement process was expedient. The current wave study findings include more complex Superstorm Sandy property claims being processed for the structure of the home," said Jeremy Bowler of J.D. Power.

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