Go high-tech to build your business

09/6/2010 | Inc. online (free registration)

As a business scales up, it usually pays to embrace new technologies, writes Mike Gorsage. Automated machinery helps manufacturers trim their workforces, and automated customer-service and resource-management platforms can have a similar effect on other businesses. "Scaling through technology means something different to every business and every network. But if you ask the right questions, budget and plan properly, your investment can pay for itself many times over," Gorsage writes.

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