Manners maketh managers

09/8/2011 | Inc. online (free registration)

Good bosses are masters of business etiquette and are able to mind their manners even when the going gets tough, experts say. That means indulging in plenty of inconsequential small talk, giving compliments frequently and sincerely, avoiding malicious gossip and water-cooler chatter, and perfecting a "boss face" that makes you seem attentive and approachable, but not too laid back or informal.

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