Carnival launches money-back guarantee for first-time passengers

09/13/2013 | Los Angeles Times (tiered subscription model)

Carnival Cruise Line is offering a refund guarantee for first-time cruisers on specific sailings until April 20, 2015. Passengers who report dissatisfaction with their cruise will receive a 110% refund as well as $100 in onboard credit and free transportation home. "Anything we can do to get people over that hurdle is a good thing. This year, with the events we went through, it's even more important," said Gerry Cahill, president and CEO.

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