Do this and watch customer relations improve

09/14/2009 | ThoughtLeaders blog

Are you giving your lowest-level employees the power to make crucial customer-relations decisions without supervision? If not, you're making a huge mistake, Mike Figliuolo writes. When leaders trust their workers to do the right thing, employees are more likely to go the extra mile for a customer, because they're not worried about upsetting their boss, he notes.

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