Column: Building guest loyalty through a unique restaurant experience

09/26/2013 |

Hoteliers can address the decline in guest loyalty among price-conscious travelers by providing an exceptional restaurant experience, writes Larry Mogelonsky, president and founder of LMA Communications. "If you can offer a truly great onsite experience, nothing else matters. Guests readily will become repeat guests, and positive word of mouth will naturally flow," Mogelonsky writes.

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