U.S. consumers lead world in satisfaction with online shopping

09/27/2013 | ChainStoreAge.com

A world-leading 83% of U.S. online shoppers pronounce themselves generally satisfied with the service they receive, according to a UPS report. As for negatives, shoppers globally complained most of inflexibility in delivery times and hassles with returns, with many saying they would favor retailers offering generous return policies.

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