NENA initiative would gather data on nonemergency calls and more

10/30/2012 | Urgent Communications

NENA is developing a program that would install "black boxes" at every public safety answering point to collect a variety of data, including information that can shed light on why people call 9-1-1 for nonemergency reasons or do so unintentionally such as with pocket dials. NENA's Trey Fogerty said the boxes will provide essential data to 9-1-1 and other public officials. “Everyone assumes that 9-1-1 always is going to be there,” NENA's Brian Fontes said. “And everyone knows that each 9-1-1 call is important, regardless of whether it’s a butt call or a serious, legitimate emergency call. ... But they don’t have any valuation of that importance.”

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