Columnist Arnie Weissmann explains that global distribution systems are in a delicate position as they balance the interests, which are often competing, of their wide variety of partners, including home-based travel agents, traditional agencies, online travel agencies, airlines and others. Of course, they must also consider their own interests. Weissmann spoke with Sam Gilliland, CEO at Sabre, which includes the online travel agency Travelocity as well as the home-based agent consortium Nexium. Gilliland offers his take on the complex business environment for GDSs.
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