Claims executives polled by Accenture said they expect the modernization of property/casualty claims systems to cost an average of $17.5 million in the coming three years. "Today's digital-savvy, mobile-enabled consumers expect seamless, real-time interaction with their service providers. For P&C insurers, that means reducing settlement times and enabling policyholders to interact with them about the progress of their claims when and where they want. A modern core claims system is essential to achieving all of these objectives," Accenture's Michael Costonis said.
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