Don't limit social analytics, Deloitte execs urge

11/16/2012 | InformationWeek

Social analytics tools have many uses for businesses, Deloitte's Eric Openshaw and John Hagel write. "Broadly applied across all functions, social analytics can focus attention on a company's most pressing internal performance issues," they write, suggesting that chief information officers should "dive into" data to seek patterns of interaction.

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