A social net for call centers

11/19/2009 | ZDNet (Asia)

Salesforce has launched a social-networking monitoring system that addresses customers' growing use of social media to vent their frustrations. CEO Marc Benioff notes that many call centers are not equipped to handle the social-networking complaints, and says the company's Chatter program will have Facebook and Twitter features tailored for corporate users.

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ZDNet (Asia)

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