A social net for call centers

11/19/2009 | ZDNet (Asia)

Salesforce has launched a social-networking monitoring system that addresses customers' growing use of social media to vent their frustrations. CEO Marc Benioff notes that many call centers are not equipped to handle the social-networking complaints, and says the company's Chatter program will have Facebook and Twitter features tailored for corporate users.

View Full Article in:

ZDNet (Asia)

Published in Brief:

SmartBrief Job Listings for Media

Job Title Company Location
Director of Account Management
Adelphic
New York, NY
Digital Ad Operations Trafficker
A+E Networks
New York, NY
Mobile App Acquisition Manager
Publishers Clearing House
New York City & Port Washington, NY
Senior Product Manager - Mobile
Publishers Clearing House
New York, NY
Interactive Sales Account Executive
Comcast Spotlight
Houston, TX