A social net for call centers

11/19/2009 | ZDNet (Asia)

Salesforce has launched a social-networking monitoring system that addresses customers' growing use of social media to vent their frustrations. CEO Marc Benioff notes that many call centers are not equipped to handle the social-networking complaints, and says the company's Chatter program will have Facebook and Twitter features tailored for corporate users.

View Full Article in:

ZDNet (Asia)

Published in Brief:

SmartBrief Job Listings for Media

Job Title Company Location
Director, Industry Initiatives (Digital Video and AdvancedTV)
Interactive Advertising Bureau
New York, NY
Digital Ad Operations Specialist
Crain Communications
Nationwide, SL_Nationwide
Senior Manager, Marketing
IAB
New York, NY