How small businesses can prepare for a more productive 2012

Companies should act now to set the stage for 2012 by fine-tuning their business operations, Jim Blasingame writes. Let go of unproductive employees and categorize customers and products by how profitable they are, he recommends. "Customers who demand more commitment from you than they're willing to reciprocate should be allowed to join your unproductive employees elsewhere," he writes.

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Commercial Appeal (Memphis, Tenn.) (free registration), The

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