Saks CEO shares insight into 21st-century luxury

12/3/2012 | Women's Wear Daily (subscription required)

Saks depends on personal shoppers to strengthen and maintain relationships with its top customers and uses websites instead of a slew of brick-and-mortar stores to build sales overseas, CEO Stephen Sadove said during his "Saks Fifth Avenue: One-of-a-Kind Luxury in the 21st Century" talk at City University of New York on Friday. The retailer's $3.5 billion piece of the luxury retail market has rebounded since the recession, he said.

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