Why IT ROI is so hard to measure

12/3/2012 | IT PRO (London)

As economic recovery slowly continues in some parts of the world, budgetary pressures on corporate IT are beginning to abate -- but proving money is being well spent is not always easy, analysts say. Convincing management that investment in technology is paying off requires rethinking the definition of success. "What's important is the way people visualize the impact of the project. You don't always know the ROI on the IT spending elements if it is a wider business project, but you will have a better idea of how IT will change the way people work," says David Elton of PA Consulting Group.

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