You can foster a positive relationship with your customers by creating guidelines for interacting with clients and gathering feedback from them on a regular basis, writes Jeanne Bliss, founder of CustomerBLISS. "But don't just listen. Write down the issues and get someone assigned to taking care of the major ones," she advises. She also recommends providing training to your front-line employees and splitting your customers into different segments.
How to make sure your business has good customer relationships