Don't run your business like the Postal Service

12/10/2012 | Small Business Trends

The U.S. Postal Service hasn't done a good job of recognizing and adapting to changes in the communications and shipping market, and you need to make sure you don't make the same mistake at your company, Diane Helbig writes. Also, be sure to focus on efficiency and the importance of creating a positive customer experience, she advises.

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