Don't let tough times take your attention off performance

12/12/2010 | Los Angeles Times (tiered subscription model)

While slow sales and a rough economy may make it hard to focus on anything other than money, business owners can't take a hiatus from evaluating and rewarding their employees for a job well done, writes Karen Klein. "Companies that don't hold people accountable tend to underperform," said business coach Ken Keller, who also reminds business owners that if they "don't take care of their best employees, they should not be surprised when they leave."

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