Analysis: Agents perform services the Web cannot

This analysis piece looks at the role of travel agents and how they are adapting to travel trends to fill a more specialized role that includes insight and service. While the perception may be that travel agents are becoming an endangered species, the reality, according to the American Society of Travel Agents, is that they are selling the majority of cruises, tours and travel packages and airline tickets.

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Courier-Journal (Louisville, Ky.) (tiered subscription model), The

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