Julia Russell

Julia Russell edits retail and food and beverage newsletters at SmartBrief and covers industry news for SmartBlog on Food and Beverage. She graduated from the Philip Merrill School of Journalism at the University of Maryland in College Park and did media research for cloud-based marketing software provider Vocus before joining SmartBrief.

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Bringing customer communication into the digital age
Bringing customer communication into the digital age

From chatbots to voice technology, read about how food and beverage brands are adapting their communication strategies for today's digital consumers.

Holiday treats, news from In-N-Out drew SmartBrief readers this week
Holiday treats, news from In-N-Out drew SmartBrief readers this week

From holiday candy preferences to In-N-Out's expansion plans, see which stories were most popular among SmartBrief's food and beverage readers this week.

Report: How millennials, service and engagement are trending on social in food and beverage
Report: How millennials, service and engagement are trending on social in food and beverage

A recent report identified millennials, customer service and engagement as major social trends. Find out how they play into SmartBrief's coverage of food and beverage news.

Tech stories drew readers this week
Tech stories drew readers this week

From technology to restaurant news, read this week's 10 most-clicked food and beverage stories.

Pizza chains forge a digital path to millennial diners
Pizza chains forge a digital path to millennial diners

From digital presence to digital convenience, how are pizza chains meeting the demands of millennial diners?

How Panera reinvented its customer experience in a tech-driven world
How Panera reinvented its customer experience in a tech-driven world

Panera exec Mark Berinato talked to attendees at Shop.org about how the chain retooled its customer experience to focus on technology.

Amazon, AI and customer experience: Tech trends from Shop.org 2017
Amazon, AI and customer experience: Tech trends from Shop.org 2017

From Amazon, to AI, to customer experience, read about the trends from Shop.org 2017.

Top 10: Stories about dairy topped this week's most popular food and beverage news
Top 10: Stories about dairy topped this week's most popular food and beverage news

News about dairy drew interest from readers this week. Find out what else made the top 10 in food and beverage news.

Loyalty, relationships drive consumers in the experience economy
Loyalty, relationships drive consumers in the experience economy

Read about how restaurants and retailers are tapping into consumers' desires for experiences and bringing experiential retail into their establishments.

FMI report: Looking into the future of retail health and wellness
FMI report: Looking into the future of retail health and wellness

Explore the current state of health and wellness in food retail and emerging trends through data from FMI's most recent report.