Southwest Airlines says it will end the practice of overbooking flights, a step the airline has been considering for some time, CEO Gary Kelly said. A new reservation system and better forecasting tools are making the practice unnecessary.
New York's John F. Kennedy International Airport will install 19 automated security lanes by the end of May. Delta Airlines and American Airlines are funding the lanes, which are expected to reduce traveler wait times by about 30%.
American Airlines CEO Doug Parker notes that the company's decision to increase wages is an investment that will make a difference in how they serve their customers. The airline is investing $930 million in salary increases for pilots and flight attendants. "As a service organization, investments in our team are investments in our product," Parker said.
Passenger satisfaction with airlines is at an all-time high following years of heavy investment by the industry. According to the American Customer Satisfaction Index, passengers are taking notice of airlines' efforts to enhance the customer experience.
An analysis by MileCards.com finds that major US airlines offer the best deals on Tuesdays when it comes to flying using miles. A study of American Airlines, United Airlines, Southwest Airlines and Alaska Airlines finds significantly lower prices on Tuesdays.
The FBI's Joint Terrorism Task Force on Wednesday arrested a man at Cincinnati/Northern Kentucky International Airport. Laith Waleed Alebbini is accused of planning to join the Islamic State group and has been charged with attempting to provide material support to a terrorist organization.
American Airlines said a Thursday night bomb threat against Flight 458 from Los Angeles to Phoenix Sky Harbor International Airport was found to be not credible. A search of the plane after it landed found nothing suspicious and Phoenix airport operations were not affected.
A new bill in the Senate would ban airlines from forcibly removing passengers from aircraft, unless there is a security of safety issue. The bill also calls for the disclosure of bumping policies.
The Federal Aviation Administration has issued a Safety Alert for Operators warning pilots to carefully compare commercial-off-the-shelf checklists or personal checklists against checklists included in manufacturers' pilot operating handbooks for specific aircraft. The agency said a pilot's use of a COTS checklist contributed to an accident in which the pilot was unable to fully extend landing gear.
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