United Airlines CEO Oscar Munoz named a C-suite-level position of executive vice president of HR and labor relations last year as United strives to connect its values to how it operates with employees and customers. "We had let our rules, procedures and policies get in the way of employees who knew the right thing to do; we didn't let them do it," Munoz said.
Get more women into leadership positions by addressing bias in the hiring process and helping women increase confidence in their ability to take on leadership roles, writes Tacy Byham, CEO of DDI. "Our study showed that the organizations that have at least 30 percent women overall and at least 20 percent women at the senior level were 1.4 times more likely to have sustained, profitable growth," Byham writes.
CEOs want HR leaders to look beyond their departments and offer ideas for what's next in the business, says Michele Smith, marketing vice president for O.C. Tanner. "The number one thing I hear from CEOs is that they want HR to be bolder," Smith says.
Chief HR officers should introduce new ideas and lead transformational change at their companies, writes A Thiru, HR president for JK Organisation. "In such cases, the CHRO must focus more on solving the right problems, and not those that are given or that land on the table," Thiru writes.
NTUC Income focused on going digital and helping employees adapt to change, says Juliana Ang, chief HR officer. Digital actions included innovation sprints and online access to training, time-off requests and expense approvals.
Improve employee retention by building a strong brand and company culture and giving employees self-service technology, says analyst Brent Skinner of Nucleus Research. "The best way to build great products is to have a passionate and dedicated team, so employee retention is vital to every company's bottom line," says Becky Cantieri, chief people officer at SurveyMonkey.
Salesforce created a diverse company culture by starting employee resource groups and encouraging people to stand up for each other, says Jody Kohner, senior vice president of employee marketing and engagement. "We've implemented inclusive hiring principles to help remove bias and reach as well as welcome the most diverse and qualified candidates possible," she says.
Employee engagement improves when they see a path to skills and career growth, anchored by stable leadership, writes Na Boon Chong from Aon Singapore. "Through constant change, employees want certainty -- something they look to their leaders to provide," Chong writes.
Company values should reflect what the organization stands for and everyone at all levels should help put them into practice, CEO Levi King writes. While founders develop the core values, these values should be malleable to reflect the changing environment as the company grows.
You may be working against competing goals if you are trying to juggle a career you're passionate about with a job that simply pays the bills, authors Hana Schank and Elizabeth Wallace write. It is important to understand how you feel about money and whether you want financial stability and independence, and if you are willing to make sacrifices to pursue your dream job.