HR can benefit from blockchain verification technology, which could display a record of job candidates' credentials and speed up the hiring process. If blockchain takes too long to become viable, however, HR departments could move on, says Alan Cohn of RANE Network.
The chief information officer must increasingly work together with HR to succeed, particularly in transformation efforts. "Today's CIOs rely on their HR business partners to think holistically about talent and deliver a differentiated IT workforce strategy," write Dan Roberts and Larry Wolff.
Companies that only use recruitment technology to post jobs are missing out on a chance to share updates and employee stories and build relationships with potential applicants, writes Elyse Mayer, content director for SmashFly. "[T]he power of a CRM system doesn't just stem from the contacts in its database -- it stems from an organization's ability to activate those contacts," she writes.
Technologies are available to support the company culture, encourage positive behavior and help workers interact with each other. This can mean addressing part of an HR technology suite rather than upgrading all areas at once.
Updated performance management systems are helping employers give frequent feedback to employees. Platforms offer forms, rating tools and mobile-friendly dashboards that track analytics, among other tools.
Employers can use people analytics to build data profiles that help HR make better hiring choices and better retain employees, says Giovanni Everduin, a former chief people officer. "Once you start getting a machine to understand that it can actually start attributing meaning to words, it can start grouping them in themes and start understanding subtle nuance of interpretation, beyond just the word," he says.
Advanced learning technologies help HR understand knowledge gaps among workers, where employees are most likely to make mistakes and which training can help prevent the mistakes, writes Patrick Weir, CEO of Fulcrum Labs. "Learning professionals have a vast amount of data at their fingertips, but they need a learning technology partner that can help them fully embrace the impact that data can have on their employees and programs," Weir writes.
Pharmacy chain Walgreens has agreed to pay $5.5 million to settle allegations pharmacies in New Bedford, Springfield and Worcester, Mass., as well as Boston, overcharged employees for prescription drugs covered by the state workers' compensation insurance system, state Attorney General Maura Healey says. The overcharging allegedly happened from 2008 to 2017, but Walgreens has not admitted wrongdoing.
A study from Bersin by Deloitte finds the highest-performing recruitment teams take on activities that are integrated across the organization and use strategies that improve the candidate experience. The study also finds effective teams employ predictive data analytics and artificial intelligence to find top candidates.