Companies often encourage innovative, extraordinary customer service, but the potential downside is employees prioritizing the customer's needs to the detriment of the business, Chip Bell writes. "Bottom line, it's helping employees have the perspective of an owner," he writes.
Greek voters' rejection of a deal from international creditors has left analysts and researchers trying to determine how this affects the European Central Bank's relationship with the Greek banking system. Experts have offered a range of views on what the ECB will do next.
People should seek to understand how their leaders prefer to communicate, this article argues. It's important to understand whether managers prefer to digest news in conversation or through documents, through full explanations or just an executive summary, and how frequently they expect to be given updates.
Making small improvements to your workplace habits can over time have a dramatic effect on productivity, writes Sandhya Venkatachalam. Regular sleep, scheduled breaks, the elimination of distractions and using lists to prioritize tasks can each help. "Almost every habit is the result of small decisions over time. Very small improvements can lead to big success," she writes.
Management consultants often possess the skills and experience needed to run a large company effectively, but the transition to managing and implementing plans can be difficult, write Antoine Tirard and Claire Lyell. "Take time to research your new industry/role and get some coaching. Don't assume you can play on old skills or relationships," they write.
UCare had a year's notice that CEO Nancy Feldman was leaving, which helped the company properly search and then introduce her successor, Jim Eppel. "I think that went a long way to allaying any fears somebody might have," Eppel says.
The Securities and Exchange Commission is investigating the sale of private technology shares in advance of initial public offerings, sources say. Regulators also are looking at an increase in the sale of employee-owned shares of private companies using derivative transactions in possible violation of the Dodd-Frank Act, the sources say.
The Securities and Exchange Commission has backed a proposal to require top executives to return performance-based bonuses and other incentives if financial results are restated because of errors. The clawback rule is subject to public comment and a second vote before taking effect. The plan aims to implement the Dodd-Frank Act's "objective to recover funds that should not have been paid out in the first place," SEC member Kara Stein said.
The Executive Office of the President has missed important cybersecurity reporting deadlines for three years, say the heads of two Senate committees that oversee cybersecurity compliance. In a letter to the president detailing their concerns, Sens. John Thune, R-S.D., and Ron Johnson, R-Wis., write that the White House last supplied a cybersecurity compliance report to the Office of Management and Budget in fiscal 2008.