Leadership
Top stories summarized by our editors
6/20/2018

The arrest of Audi CEO Rupert Stadler for his alleged bid to quash an investigation into emissions cheating is likely to cause financial problems for parent Volkswagen Group and continued disagreement among board members, writes Edward Taylor.

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Reuters
6/20/2018

Leadership behaviors that hurt your credibility include failing to follow through and giving negative feedback publicly, writes John R. Stoker. He lists eight other behaviors to watch out for, including a lack of emotional control.

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SmartBrief/Leadership
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John R. Stoker
6/20/2018

Every organization can excel at making difficult decisions with a structured process in place, writes Art Petty. He offers eight concepts to improve these conversations, such as keeping conversations and opinions related to business matters.

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Art Petty
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Art Petty
6/20/2018

Managers can temper the difficult act of firing by helping the dismissed person focus on the future, write Karin Hurt and David Dye. "At the heart of terminating employees with grace and dignity is the understanding that the human being in front of you has strengths and value -- strengths and value that just don't work in this current position," they write.

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Let's Grow Leaders
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Karin Hurt, David Dye
6/20/2018

Businesses inadvertently make customers feel clueless because of poor instructions, inadequate access to information or antiquated terminology, writes Micah Solomon.

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Inc. online
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Micah Solomon
6/20/2018

Otis Elevator is a company built on a combination of reliable technology and customer service, and that won't change even as automation and other technologies take over some parts of the work, says company President Judy Marks. "[T]here are absolutely just as important roles for humans in terms of the analysis they bring, the passion they bring, and the ability to continue flow all the way through the process," she says.

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Otis Elevator
6/20/2018

The Hurricane Turn rail service in Alaska might be the last "flag stop" passenger train in the US, writes Kurt Kohlstedt. The train has no scheduled stops, instead picking up passengers along the tracks who are waving a white flag.

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99% Invisible podcast
6/20/2018

President Donald Trump has told Republican legislators he'll accept either of the immigration bills under consideration in the House. Trump said at a Capitol Hill meeting that lawmakers need to act "right away," said Rep. Mark Meadows, R-N.C.

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Reuters
6/19/2018

UPS has fallen behind its competitors in terms of its supply-chain technology, with many processes still manually performed, and will be spending $20 billion in an attempt to catch up, writes Paul Ziobro. The age of the company's supply network and its unionized workforce are potential obstacles to such technological streamlining, Ziobro notes.

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Morningstar
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Paul Ziobro
6/19/2018

Lego will always be about encouraging imagination through building with bricks, but the company can also do more with integrating technology into the play experience, says Niels Christiansen, CEO of Lego Group. "When you talk about mission- and purpose-driven companies, in my mind Lego is the prime example of that in the world," he says.

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Lego, Lego Group