The monthly volume of people quitting their jobs suggests that too many employees go unrecognized for their hard work, says S. Chris Edmonds in this blog post and video. Remember that employees need regular praise and encouragement to continue doing their best.
The growth of plant-based meat and seafood substitutes from companies including Beyond Meat and Ocean Hugger Foods was a hot trend at the NRA Show in Chicago this week. The shift to cage-free eggs and the expansion of beverages on tap from beer and wine to coffee, tea and other drinks were also on display.
Arrogance is a common defense mechanism when people feel insecure or rejected, writes Ted Leonhardt. Look to identify what that underlying insecurity is, self-correct and work to control it going forward.
Company strategists need to weed out the vague or biased assumptions that might be stifling organizational performance, writes Steve Shapiro. He suggests reviewing assumptions to make sure they are quantifiable and taking a step back to check for potential biases.
Emotion is an important -- and measurable -- component of the customer service experience, writes Martin Powton. This article offers advice on defining metrics, measuring emotion in real time and using the results in conjunction with net promoter score.
Isaac Lidsky, an entrepreneur who played Weasel on "Saved by the Bell: The New Class," graduated from Harvard at 19 and clerked at the Supreme Court -- all while battling a degenerative eye disease, says circumstances don't guide how we live our lives. "How those circumstances manifest themselves in our realities is within our control," he says.
The Wikimedia Foundation may proceed with its challenge to the National Security Agency's internet spying methods, according to a three-judge panel of the US Court of Appeals for the 4th Circuit. The NSA says it has scaled back its internet surveillance, but an attorney for the American Civil Liberties Union says there's no guarantee the agency won't return to broader surveillance.
People tend to have a narrow view of who should act as a mentor, but the truth is that a wide variety of people -- peers and outsiders among them -- can offer useful guidance, says Kathryn Minshew, CEO of The Muse. People who work in a different role or industry "can often provide a completely different perspective and can help you challenge the conventional wisdom," she said.
New graduates can bring tremendous ability to companies and have a better chance of succeeding when the culture welcomes them instead of trying to assimilate them, writes Alaina Love. Consider "how the playing field is leveled so that each employee has equal access to success, and how the organization encourages boundary-stretching thinking," she writes.
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