Leadership
Top stories summarized by our editors
3/29/2017

Leaders who want to retain engaged employees need to foster work environments where people at all levels feel respected, says S. Chris Edmonds in this blog post and video. Servant leaders are key to an environment of values-driven treatment, and their actions lead to better company performance, Edmonds says.

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SmartBrief/Leadership
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S. Chris Edmonds
3/29/2017

Nao Latin Gastro Bar at the Culinary Institute of America's San Antonio campus offers a range of dishes and cocktails influenced by the cuisines of Latin America. An open kitchen and tableside presentations give diners a front-row seat to watch chefs work, and an outdoor grill is perfect for creating authentic street foods and large-format dishes, chef-instructor Justin Ward said.

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CIA, CIA
3/29/2017

Airbnb CEO Brian Chesky discusses how his company was started, battles with the hotel industry and why he persevered through early struggles. "The reason we didn't quit is if you start a company, very simply, you have to know something no one else knows about your business," he says.

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Fortune
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Brian Chesky, Airbnb
3/29/2017

Talking to yourself is a normal and healthy way to bring meaning to recent or forthcoming experiences, writes Lisa Ferentz, a clinical social worker and psychotherapist. She suggests being "kind, compassionate, encouraging, forgiving, and optimistic" if you wish to build confidence.

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Quartz
3/29/2017

Learning how to receive feedback gracefully and more openly is an important skill for workers at all levels, writes Jim Morris. Be open to feedback while recognizing that the person giving it has his or her own influences, and don't be afraid to ask questions.

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Moementum blog
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Jim Morris
3/29/2017

Workplace sexism and discrimination have always been a challenge for women, and one way to combat them is by women in leadership positions doing more for and with others, writes Dana Theus. "What I would've given for a female mentor; someone respected in leadership, who could have created a safe space to help me and my colleagues realize we weren't alone and that what we experienced wasn't okay," she writes.

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Inpower Coaching
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Dana Theus
3/29/2017

The practice of cross-selling has a bad reputation, and it is a bad idea when companies believe cross-selling is a strategy rather than a tactic, writes Ken Favaro. He suggests that companies examine the value proposition for each product as the customer would perceive it, hopefully finding areas where value propositions align to encourage multiple purchases.

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Ken Favaro
3/29/2017

Organizations might have tremendous amounts of customer data but are unable to leverage it because of technology issues, silos or other obstacles. A recent McKinsey survey found that companies investing in customer-related analytics saw operating profits increase, on average.

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McKinsey
3/29/2017

Danny Rubin wrote the original script and worked on the final screenplay for "Groundhog Day" when it was a 1993 Bill Murray movie, returning to his crowning achievement for a Broadway musical now in production. "It's ironic, of course, that for [Rubin], it has come round again and he has to relive this, has to relive this story of reliving stories," says Tim Minchin, composer for the musical version.

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New York magazine
3/29/2017

The Supreme Court heard arguments Tuesday regarding an immigrant from South Korea whose lawyer in a drug-possession case incorrectly advised him that he would not face deportation if he pleaded guilty. The justices appeared divided on whether expanding the limits of relief for ineffective assistance of counsel would be "an unmanageable standard," as Justice Samuel Alito phrased it.