Leadership
Top stories summarized by our editors
5/24/2017

The monthly volume of people quitting their jobs suggests that too many employees go unrecognized for their hard work, says S. Chris Edmonds in this blog post and video. Remember that employees need regular praise and encouragement to continue doing their best.

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SmartBrief/Leadership
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S. Chris Edmonds
5/24/2017

The growth of plant-based meat and seafood substitutes from companies including Beyond Meat and Ocean Hugger Foods was a hot trend at the NRA Show in Chicago this week. The shift to cage-free eggs and the expansion of beverages on tap from beer and wine to coffee, tea and other drinks were also on display.

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Ocean Hugger Foods
5/24/2017

Leaders need to manage workplace rumors, not ignore them, writes David Grossman. Make sure your responses are consistent and even, be open without causing panic, and ask direct reports about what they're hearing.

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David Grossman
5/24/2017

Arrogance is a common defense mechanism when people feel insecure or rejected, writes Ted Leonhardt. Look to identify what that underlying insecurity is, self-correct and work to control it going forward.

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Fast Company online
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Ted Leonhardt
5/24/2017

Company strategists need to weed out the vague or biased assumptions that might be stifling organizational performance, writes Steve Shapiro. He suggests reviewing assumptions to make sure they are quantifiable and taking a step back to check for potential biases.

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CEB Blogs
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Steve Shapiro
5/24/2017

Emotion is an important -- and measurable -- component of the customer service experience, writes Martin Powton. This article offers advice on defining metrics, measuring emotion in real time and using the results in conjunction with net promoter score.

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CustomerThink
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real time
5/24/2017

Isaac Lidsky, an entrepreneur who played Weasel on "Saved by the Bell: The New Class," graduated from Harvard at 19 and clerked at the Supreme Court -- all while battling a degenerative eye disease, says circumstances don't guide how we live our lives. "How those circumstances manifest themselves in our realities is within our control," he says.

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Skip Prichard blog
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Supreme Court, Harvard
5/24/2017

The Wikimedia Foundation may proceed with its challenge to the National Security Agency's internet spying methods, according to a three-judge panel of the US Court of Appeals for the 4th Circuit. The NSA says it has scaled back its internet surveillance, but an attorney for the American Civil Liberties Union says there's no guarantee the agency won't return to broader surveillance.

5/24/2017

People tend to have a narrow view of who should act as a mentor, but the truth is that a wide variety of people -- peers and outsiders among them -- can offer useful guidance, says Kathryn Minshew, CEO of The Muse. People who work in a different role or industry "can often provide a completely different perspective and can help you challenge the conventional wisdom," she said.

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Forbes
5/23/2017

New graduates can bring tremendous ability to companies and have a better chance of succeeding when the culture welcomes them instead of trying to assimilate them, writes Alaina Love. Consider "how the playing field is leveled so that each employee has equal access to success, and how the organization encourages boundary-stretching thinking," she writes.

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SmartBrief/Leadership
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Alaina Love