Effective leaders should focus on building the best culture, asking questions and then laying out the path to answering them, says Berlin School of Creative Leadership professor Paul Verdin. "It's a very different mindset, and it means we have to be comfortable from the top down, to live in uncertainty and to admit that 'we don't know,' "
CEOs often have the difficult task of being outwardly optimistic while worrying about the risk of failure, and it's normal for leaders to feel this dissonance, writes Ed Batista. "Stress and anxiety are undeniably uncomfortable feelings, and they can't simply be turned off," he writes.
When you disagree with a plan you're supposed to present, try to understand the parts you agree with, then learn something about yourself by figuring out what or why you disagree, David Grossman writes. "If there's nothing you agree with, you might need to reflect on your fit with that team and organization," he writes.
Robots will replace humans in many jobs, but artificial intelligence might be able to figure out what new jobs will be needed, writes Joe Greenwood of innovation hub MaRS Discovery District. "I believe the best results will come from providing a personalized strategy for each person going through retraining to help human workforces future-proof their careers," he argues.
MassMutual Life Insurance CEO Roger Crandall says that culture and a hands-off leadership style are reasons for the company's success. "So people knowing that I'm interested and care what they're doing on a granular level, but I'm not there to tell them, 'Write this code a different way,' or,
'Attack this market a different way,' "
Four former Delta Air Lines employees who worked in the Seattle-Tacoma International Airport have filed a lawsuit against Delta, claiming they were fired in May 2017 for speaking Korean at work. The four say other workers who spoke non-English languages were not punished.
Alexa von Tobel dropped out of Harvard Business School at 24 to start LearnVest, later selling the company to Northwestern Mutual, and she learned how to handle criticism along the way. "When people give you really negative feedback -- and this is so hard to do -- lean into it and listen," she says.
Cybersecurity incidents in the first quarter of the year were up 32% from the same period last year, a Positive Technologies report states. The report also states that malware attacks were up 75% from last year, while data theft rose 13%.
Asking for feedback and ideas, genuinely listening and being supportive are three of 12 ways to build better relationships and credibility with those you lead, writes John Stoker. "Setting clear expectations and providing feedback will allow the person to learn and take responsibility for their results," he writes.
Federal Reserve Chairman Jerome Powell said that with inflation close to a 2% target and with unemployment low, the central bank will probably keep gradually increasing interest rates. Powell told Congress raising rates too slowly could result in high inflation, while adjusting them too quickly could weaken the economy.